Shipping policy
Shipping & Delivery Policy
Thank you for visiting and shopping at gooama. We are thrilled to offer Free Global Shipping on all orders, with no minimum purchase required!
Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within1 to 3 business days.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
We believe in simple and transparent pricing.
- Shipping Cost: FREE for all orders worldwide.
- Estimated Delivery Time: 7 to 15 business days (after the processing period).
Please note: Delivery delays can occasionally occur due to customs processing, extreme weather, or peak holiday seasons. We appreciate your patience.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24-48 hours. You can track your package on our [Track Your Order] page.
4. Customs, Duties, and Taxes
gooama is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. However, in most cases, our customers do not face additional customs charges.
5. Incorrect Shipping Addresses
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If you realize you made a mistake, please contact us at [j13788342123@gmail.com] within 12 hours of placing your order so we can correct it before it ships.
6. Lost or Stolen Packages
If your tracking information states that your package was delivered but you have not received it, please check with your neighbors or local post office first. If it is still missing, please contact us at [j13788342123@gmail.com] and we will assist you in filing a claim with the shipping carrier.